Refund and Returns Policy

1. General Policy

At digiitems, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

• Products must be unused, in their original packaging, and in the same condition as when received.
• Digital goods that have been downloaded or accessed are non‑refundable, unless they are defective or not as described.

2.3. Proof of Purchase

A valid receipt or order confirmation number is required for all refund or return requests.

3. How to Initiate a Refund or Return

3.1. Contact Us

Send an email to [email protected] or call +1(806)737-9486‑9486 with the following information:

• Order number
• Reason for the return or refund
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will provide a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

4. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7‑10 business days. Shipping costs are non‑refundable unless the return is due to our error.

5. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Cover the cost of return shipping unless the return is a result of a defect or error on our part.

6. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the site after modifications constitutes acceptance of the updated terms.

7. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: